Frequently Asked Questions and Advice

Most frequent questions and answers
How long does it take to get the finished product?​

We try to produced everything for you within 3 weeks of the invoice being paid. Additional requests like photo books or photos of a headstone can take up to 45-100 additional days due to production and scheduling at Arlington.

How soon should we book before our service?​

As soon as you feel comfortable doing so.  We cover on average three to four services a day at Arlington, while we will make every effort to accommodate last minute bookings, we do operate on a first-come first-serve basis.

In the event of inclement weather, will you still be able to cover our service?​
Yes. Our close proximity to the cemetery and our use of 4-wheel drive vehicles afford us access in any weather conditions, be it snow, sleet or rain. We can operate in any conditions the military can. If the cemetery is open, we’ll be there.



In the last year, we covered services with a low temperature of 16 F on January 31, and a high of 101 F on September 9th.
Are you the official Arlington National Cemetery photographer or videographer?​

No. Arlington National Cemetery does not have an official photographer or videographer for covering services for families. However, Arlington does have a staff photographer and videographer who takes pictures of visiting dignitaries, cemetery activities and some high-profile service for archival reasons. Any company claiming to be the official videographer or photographer should be treated with skepticism.

Can You Bring Flowers?

We are often asked if our videographers or photographers can bring flowers with them for families to place on the grave at the end of the service. The short answer is: you would not want us to.

The long answer: Arlington Media covers on average three to four services a day. Adding a stop at the grocery store brings an additional level of unneeded complexity. Our attention needs to be solely on covering your service. Imagine having your airline pilot involved with the catering of your flight.

There are many florists near Arlington Cemetery. The one we see the most often is Arlington Cemetery Florist. They are immediately next to the cemetery, and can have your boxed roses, wreaths or sprays waiting for you at the graveside. www.arlingtoncemeteryflorist.com (703) 527-7110

www.arlingtoncemeteryflorist.com

Arlington Media are Arlington National Cemetery service coverage experts.
Arlington Cemetery Florist are floral experts.

Can we take video or photos of a service while you're working as well?​

Certainly, we would just ask that you, your friends and family, would be mindful of where we are positioned, as we are not able to move around as quickly, (especially with a video camera and tripod) during military honors or the presentation of the flag.

Can I see the photos from my service on-line?​

Yes. This is an option you can add. This is an excellent option for sharing with family and friends near and far.

Can you stream our service live to family and friends who can’t be there?​

Yes. We are able to live stream services. Using multiple transmission paths across AT&T and Verizon’s data networks, we are able to deliver high quality HD video in real time to anyplace in the world. Shortly after booking, you will receive an unlisted link to share. Only those you share the link with will be able to view the service. There will be a continuing countdown as the service date gets closer. 

On the day of the service, you will start to see color bars about 30 minutes before the service start time. About 5 minutes before the service you will start to see live video from the cemetery. As we are feeding video from only one camera, the final version we produce and deliver later will have additional angles and better audio. We charge an additional $95.00 for this service. (During the COVID pandemic, we have lowered our fee to $25.00)  
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How long is the video / service?​
That depends, each service is unique. On average they break down to: Dependent Service1: 5 – 15 minutes Standard Honors2: 15 – 25 minutes Full Honors3: 20 – 45 minutes Chapel Service: 30 – 75 minutes Plus our added content: 9 minutes.
Are there any other charges? OR Do you charge sales taxes?​

We are required to collect a Virginia state sales tax. (6% as of 2020.)

 

 

Do you require a deposit, payment up front or payment on the day of the service?​

No deposit is required. Nor is payment on the day of the service. After we finish producing the photos or video for your service we will email or mail you an invoice. We accept checks and all major credit cards.

How do you get usable audio with all the planes and helicopters flying over Arlington National Cemetery?​

Arlington Cemetery is under the flight path for Ronald Reagan Washington National Airport. One of the busiest military helipads at the Pentagon is adjacent to the cemetery as well. Our use of sophisticated broadcast quality wireless microphones and digital recorders provide the best audio possible but can not eliminate the sound problem entirely

What forms of payment do you accept?​

We accept all major credit cards (including American Express) and checks. We do not accept cash and we do not do any transactions on the day of the service.

How experienced is your staff?​

Each member of our professional team has over thirty years experience ranging from international TV news coverage to large corporate and government productions. Also, each member has over a decade of direct Arlington National Cemetery experience.

Do you take videos of services?​

Yes. We provide you with a non-copy-protected DVD or Blu-ray discs that are professionally produced, menu driven, has a short musical montage opening and a video of the Changing Of The Guard at The Tombs Of The Unknown.

If I hire Arlington Media to take photos of a service, do I have to order a book?​

No. Our basic photo service provides you with a non-copy-protected DVD-Rom disc or USB thumb-drive with ALL the full resolution photos included that you can use to make prints or photos books yourself. We also have packages that include different book options.

Can I just get a photos of a service and not video?​

Yes. You can reserve either photography or video of a service or both.

Do you charge for shipping?​

No. Shipping to the first address is free. Additional addresses are billed at face value.

Have you taken video or photos at Arlington National Cemetery before?​

Yes, thousands of times. Arlington Media’s sole purpose is to cover services at Arlington for families. It’s in our core DNA. We don’t do weddings, corporate work, or anything else on the side. Our amazing creative professionals use state-of-the-art, purpose-built gear allowing them to give extraordinary attention to details and incredible precision on every service, every time. Each piece of camera equipment, the computers and software we use, the way our production pipeline is designed, is all geared towards covering your service with the greatest level of care and respect.

Can I just get a video of a service and not photography?​

Yes. You can reserve either video or photography of a service or both.

Do you provide HD, High-Definition or Blu-ray video of services?​

Yes. We use multiple ultra high definition 4K broadcast quality long-range Sony cameras (not GoPros). Our acquisition and editing practices meet or exceed the production requirements of broadcast companies like National Geographic, BBC HD and Discovery HD. We don’t use consumer or prosumer cameras because they do not meet these broadcast standards.

Can I get an image for our local newspaper or for a press release?

Yes. We can provide you an image the same day via email.

What is on the video?

In addition to your service, DVDs and Blu-rays come with a video of the Changing of the Guard at the Tomb of the Unknowns. We provide you with a non-copy-protected DVD, or HD Blu-ray, or USB thumb drive, or private online link that is professionally produced.

Do the videos and photos you take for families have a copyright?

No. They are not copyrighted, so you can reproduce them and post online.

Can I just make prints from the video?

Yes, but it’s not recommended.

Ready to Book, or Need Additional Information?

Call toll-free: (800) 852-7015

We are normally covering services during the day, and tend to return phone calls in the late afternoon / early evening.

Email

Email questions, or request additional information. Please do not provide credit card information via email. You can securely make payments via the link we emailed and SMSed you three days after the service.

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We will need a good contact number on the day of the service for notification and coördination by voice and text.
You are the _______ of the decedent.
Most services start at the Administration Building.
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The is the service start time, not the time you are supposed to arrive.
If you don't know the rank, or if you do know the USN or USCG rating.
List additional information or additional deliverables here.
A service is not booked until you receive a confirmation email or SMS.