"... I want to express my sincere gratitude. You gave me somthing truly special and I thank you so much."
For Families Attending an Arlington Service
Frequently Asked Questions. These twenty or so question are ones I'm asked most often. If you don't see an answer here to your question, or would like more information, please feel free to contact me:
1-800-852-7015 or firstname.lastname@example.org
Q: "Have you taken video or photos at Arlington National Cemetery before?"
A: Yes, Arlington Media, Inc. has been providing families with photographic and video services at Arlington National Cemetery since 2003.
Q: "I have family that lives overseas, can you produce a video DVD or VHS in a format that can be seen in the respective countries?"
A: Yes. We can produce your service in NTSC, PAL or SECAM.
Q: "Can I just get a video of a service and not photography?"
A: Yes. You can reserve either video or photography of a service or both.
Q: "If I hire Arlington Media, Inc. to take photos of a service, do I have to order a book?"
A: No. Our basic photo service provides you with a non-copy-protected DVD-Rom disc with ALL the full resolution photos included that you can use to make prints or photos books yourself. We also have packages that include different book options.
Q: "How many photos do you shoot at a service?"
A: Historically we shoot an average of 438 photos for each service -- sometimes more, sometimes less depending on the type and length of your service but usually at least 200 photos are included (depended services may have less).
Q: "How experienced is your staff?"
A: Each member of our professional team has over twenty years experience ranging from international TV news coverage to large corporate and government productions.
Q: "Are there any other charges? OR Do you charge sales taxes?"
A: We are required to collect a Virginia state sales tax of 6%.
Q: "Can I just make prints from the video?"
A: Yes, but you wouldn’t want to. A standard definition video still is equivalent to less then one mega pixel. Whereas stills from our Nikons' are over 18 mega pixels.
Q: "How do you get usable audio with all the planes and helicopters flying over Arlington National Cemetery?"
A: Arlington Cemetery is under the flight path for Ronald Reagan Washington National Airport. One of the busiest military helipads at the Pentagon is adjacent to the cemetery as well. Our use of sophisticated broadcast quality wireless microphones and digital recorders provide the best audio possible but can not eliminate the sound problem entirely.
Q: "Are you affiliated or endorsed by Arlington National Cemetery?"
A: No. Arlington Media, Inc. is not affiliated with Arlington National Cemetery, the Department of the Army, the Department of Defense or the United States Government.
Q: "Do you require a deposit, payment up front or payment on the day of the service?"
A: No deposit is required. Nor is payment on the day of the service. After we finish producing the photos or video for your service we will email or mail you an invoice. We accept checks and all major credit cards.
Q: "How soon should we book before our service?"
A: As soon as you can. While we will make every effort to accommodate last minute bookings, we do operate on a first-come first-serve basis.
Q: "Do you take videos of services?"
A: Yes. We provide you with a non-copy-protected DVD or Blu-ray dics that is professionally produced, menu driven, has a short musical montage opening and a video of the Changing Of The Guard at The Tombs Of The Unknown.
Q: "Can I get a copy of the service on VHS tape?"
A: Yes. We provide this as an option you may order
Q: "Can I just get a photos of a service and not video?"
A: Yes. You can reserve either photography or video of a service or both.
Q: "Can I see the photos from my service on-line?"
A: Yes. This is an option you can add.
Q: "Can I get an image for our local newspaper or for a press release?"
A: Yes. We can provide you an images the same day via email.
Q: "Do you provide HD, High-Definition or Blu-ray video of services?"
A: Yes. Our video packages include at least two professional broadcast-quality high-definition Sony cameras. Our acquisition and editing practices meet or exceed the production requirements of broadcast companies like National Geographic, BBC HD and Discovery HD. We do not shoot in HDV or AVCHD or use consumer or prosumer cameras because they do not meet these broadcast standards.
Q: "Do you charge for shipping?"
A: No. Shipping to the first address is free. Additional addresses are billed at face value.
Q: "How long is the video / service?"
A: That depends, each service is unique. On average they break down to:
Dependent Service3: 5 - 15 minutes
Standard Honors1: 15 - 25 minutes
Full Honors2: 20 - 45 minutes
Chapel Service: 30 - 75 minutes
Plus our added content: 16 minutes.
Q: "Can we take video or photos of a service while you’re working as well?"
A: Certainly, we would just ask that you, your friends and family would be mindful of where we are positioned, as we are not able to move around as quickly, (especially with a video camera and tripod) during military honors or the presentation of the flag.
Q: "How long does it take to get the finished product?"
A: We try to produced everything for you within 1-2 weeks of the invoice being paid. Additional request like photo books or photos of a headstone can take up to 45-100 additional days due to production and scheduling at Arlington.
Q: "In the event of inclement weather, will you still be able to cover our service?"
A: Yes. Our close proximity to the cemetery and our use of 4-wheel drive vehicles afford us access in any weather conditions, be it snow, sleet or rain. If the cemetery is open, we’ll be there.